Question 1

How do I secure my order?

Accepted Answer

Once you have received a quote, we will issue with an invoice. To secure your order you must pay the deposit which is 30% of your total order in the next 3 business days from when the invoice was issued. The remaining balance is due 5 business days before the event. If we do not receive your deposit in the three business days your order will be cancelled.

Question 2

Is delivery + GST included in the hire price?

Accepted Answer

No, the hire price of the props doesn’t include delivery + GST.

Question 3

Is there a minimum order?

Accepted Answer

Yes we do have a minimum hire order which is $150.00 excluding delivery fees + GST.

Question 4

Do you offer pick up?

Accepted Answer

Due to majority of our items being quite heavy + fragile we don’t offer our clients to pick up any items.

Question 5

Do we apply decals for you?

Accepted Answer

Unfortunately we do not apply any decals for our clients as we don’t have the correct training in applying decals and we are also on a strict schedule to make sure all our deliveries are made on time.

Question 6

Does Bentley + Bobbi do signage, balloons, flowers, etc or organise them?"

Accepted Answer

Unfortunately we don’t offer signage, balloons, flowers, etc or organise these services as we want to solely focus on providing top quality props and effective service for our customers. We have a number of other business that we can highly recommend for these services.

Question 7

What happens if I need to cancel my event?

Accepted Answer

We understand that sometimes our clients may need to cancel their events and we ask that you email us as soon as possible to let us know. However, by cancelling your event you are forfeiting your deposit as this will cover our administration costs and because we held these items for you making it unavailable to other clients.

Question 8

What if my venue or event time has changed?

Accepted Answer

Please notify us of these changes as soon as possible because we agreed on the original event details, we may no longer be able to service your event due to it not being able to fit into our delivery schedule. By changing from the original details, this may result in a forfeit of deposit if we no longer can accomodate your job.

Question 9

What happens if the items don’t fit in the venue (function room, staircase, elevator, etc)?"

Accepted Answer

It is the clients responsibility to check all measurements of the props to make sure they will fit in the venue. If the props don’t fit in the venue the client will not be refunded any money.

Question 10

How do I pay the invoice?

Accepted Answer

We only accept payments via a direct bank transfer. All our bank account details + reference number will be located at the bottom of the invoice.

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